Spider Security Products – Return & Refund Policy
Thanks for shopping at www.spiderprotect.com
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 (change this) calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received
- Your item must be in the original
- Your item needs to have the receipt or proof
- Buyer is responsible for all return shipping costs regardless of the reason
You must request an RMA (Return Merchandise Authorization) prior to sending any goods back.
Product Exceptions:
- The “Spider Step Bit” carries a Lifetime Warranty (against breakeage)
- The “SSP Resistor Packs” carry a Lifetime Warranty
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You must request an RMA (Return Merchandise Authorization) prior to sending any goods back.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us @ support@spiderprotect.com